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The Door, Soho nonprofit, falsified medical visit numbers, will pay $12.9 million settlement

BY LINCOLN ANDERSON | Updated Feb. 4, 1 a.m.: The door count for medical visits at The Door was falsely inflated by two to three times the actual number during a seven-year period, raking in millions in fraudulent funds for the Soho nonprofit. That’s according to a stipulation that the youth services provider signed last week with the U.S. Attorney for the Southern District.

Under the settlement, The Door has agreed to pay the U.S. $2.7 million and New York State $10.2 million, for a total of $12.9 million. The payment to the federal government must be made within 14 days of the signing of the Jan. 27 stipulation.

Damian Williams, the U.S. attorney for the Southern District of New York, and Scott Lampert, special agent in charge of the U.S. Department of Health and Human Services Office of Inspector General New York Regional Office, announced on Wednesday that the U.S. had filed and settled a major civil fraud lawsuit against The Door — A Center for Alternatives, at 555 Broome St., at Sixth Avenue.

The federal complaint alleges that The Door violated the False Claims Act by fraudulently overreporting the number of visits to its healthcare facility. This resulted in The Door receiving excessive funding from the Indigent Care Pool, a program funded by both the federal government and New York State that reimburses certain healthcare providers for uncompensated care given to low-income New Yorkers.

Students working and conversing inside The Door on Broome Street in 2007. (Photo by © Jefferson Siegel)

The Door is a healthcare provider enrolled in the Medicaid program and provides a wide range of medical services, including primary care services, sexual and reproductive care, contraception, eye care services, dental services, dermatology and nutritional services to both Medicaid beneficiaries and the uninsured.

The settlement was approved by U.S. District Judge Alvin Hellerstein.

“This office will remain vigilant in protecting public funds that are designated to help low-income New Yorkers,” U.S. Attorney Williams said. “The Indigent Care Pool is a limited source of funding meant to be shared among healthcare providers throughout New York State, in order to further the goal of providing healthcare to all who need it. Through its misconduct, The Door received an excessive share of this funding at the expense of other healthcare providers that were similarly trying to provide services to low-income New Yorkers, and has now been held to account.”

As described in the complaint, The Door was required to report the number of “threshold visits” to its facility on cost reports annually filed with the New York State Department of Health.  A threshold visit, by definition, occurs “each time a patient crosses the threshold of a facility to receive medical care without regard to the number of services provided during that visit.”

According to the complaint, from 2009 to 2016, The Door falsely reported the number of threshold visits, resulting in its getting additional funding from the Indigent Care Pool. Specifically, instead of reporting the number of times a patient crossed the threshold to its facility, The Door counted as threshold visits the number of services provided to the patient during a given visit.

For example, The Door falsely stated in its cost report for fiscal year 2015, that it had 32,672 threshold visits to its facility, while the accurate number was around 13,243. Similarly, in its cost report for fiscal year 2014, The Door said it had 27,695 threshold visits, while the accurate number was around 11,984.

An advisory inside The Door on Broome Street in 2007. (Photo by © Jefferson Siegel)

As part of the settlement, The Door has admitted that, during the covered period, it maintained multiple, internal versions of the cost reports. One version of these reports reflected an accurate account of the threshold visits, while other versions reflected an inaccurate account based on reported multiple services provided during a given visit.

In the stipulation, The Door also admitted it was aware of the correct definition of threshold visits.

Also, according to the U.S. attorney, on Dec. 4, 2014, The Door’s then-chief financial officer (who served as C.F.O. throughout the covered period) sent an e-mail to a data analyst employed by The Door, noting that threshold visits must be counted based upon the number of visits to the facility, not based upon the number of services provided during a visit.

From June 2000 until October 2020, University Settlement was designated as The Door’s sole corporate member and provided The Door with its key management executives, including its chief executive officer and C.F.O., under a management services agreement.

The federal complaint was filed in June 2019, sparked by two whistleblowers, Kirsten Rogers and Juan Gonzalez.

A student working on an art project inside The Door. (Photo by © Jefferson Siegel)

Along with The Door, University Settlement is listed as a defendant on both the federal complaint and the stipulation / settlement order. Unlike The Door, however, University Settlement — a 135-year-old nonprofit services provider based on the Lower East Side — is not being required to pay anything to the federal or state government.

The whistleblowers, who are referred to as the “relators” in the stipulation, claimed that both The Door and University Settlement “violated the FCA [Fair Claims Act] by overstating the number of Threshold Visits to The Door’s D&TC [diagnostic and treatment] facility on its Cost Reports.” However, the investigation did not bear out any culpability on University Settlment’s part.

According to the stipulation, The Door has agreed not to make any public statements, including in a press release, on social media or otherwise online or through attorneys, that contradicts its “admitted conduct” or suggests that this conduct was not wrongful.

In a statement to The Village Sun, Kelsey Louie, The Door’s C.E.O., said none of the individuals involved in wrongly reporting the numbers were actually employees of the nonprofit and that the ill-begotten funds were, in fact, all used to provide needed social services.

“While the submission of miscounted statistics stopped in 2016, and the responsible individuals were never employees of The Door, we hold ourselves accountable for this conduct and the resulting liability we owe the government,” Louie said. “It is important to note that the excess money we received was spent on services to New Yorkers in need, and no current or former employee profited personally from these amounts.

“This settlement will not hinder our ability to fulfill our mission to serve at-risk youth in New York City,” Louie said. “The Door’s board and leadership team remain committed to offering a full slate of services that empower young New Yorkers to reach their potential in a diverse and caring environment. We are invigorated, motivated and vow to continue to serve our community well in the years ahead.”

According to a spokesperson for The Door, during the time period that was under investigation, The Door was “sharing administrative responsibilities with a partner organization.”

Meanwhile, a University Settlement spokesperson told The Village Sun that the individuals involved in fradulently boosting the visits numbers were, in fact, employees of the settlement house but were working for The Door when the actions in question occurred.

Despite the massive misreporting on its health-services cost reports, The Door over all has a good reputation. It’s generally seen as a good nonprofit organization with a lot of positive impact on youth, offering beneficial services and activities for them in many areas.

The Door was founded in 1972. More than just a medical facility, its stated mission is to “empower young people to reach their potential by providing comprehensive youth development services in a diverse and caring environment.”

According to its Web site, “Each year, The Door serves nearly 11,000 young people from all over New York City, with a wide range of services, including reproductive healthcare and education, mental health counseling and crisis assistance, legal assistance, GED and ESOL classes, tutoring and homework help, college preparation services, career development, job training and placement, supportive housing, sports and recreational activities, arts and nutritious meals — all for free, completely confidentially, and under one roof.”

The investigation into the civil fraud apparently will be continuing. The stipulation states: “Defendant shall encourage, and agrees not to impair, the cooperation of its directors, officers and employees, and shall use its best efforts to make available, and encourage, the cooperation of former directors, officers and employees for interviews and testimony… .”


  1. US survivor US survivor May 21, 2023

    Perhaps the ongoing investigation involves the $1 million cash payment received by Zisser when he retired, and where that money came from, and if he has to pay it back.

  2. Jack Jack July 19, 2022

    I urge any former employees who have any knowledge of anything that might help them in their investigation to contact the US Attorney’s Office for the Southern District Of NY.

    This is not being done to hurt The Door. It is being done to find out who was responsible for this fraud and bring them to justice.

    This fraud cost The Door more money than it took in as a result of it. Perhaps if the US Attorney can find out who was responsible for the fraud, The Door can use the courts to recover some of the damages.

    Please, anyone reading this who knows of former Door employees, share this with them. The perpetrators must be brought to justice.

  3. John t John t July 16, 2022

    I have read the full press release from the Justice Department. It seems the investigation is ongoing. I do not understand why the investigation is ongoing because it seems that the monies recovered cover the period back to 2009, the limit of the statute of limitations. It does not sound like they can recover any more money, at least through civil action. Perhaps the ongoing action is something else? Criminal perhaps? Hopefully the Justice Dept is trying to find out who orchestrated this and will be able to find someone criminally liable.

    Win-win for all. Instead of languishing in a jail cell, the person who did this can write a book talking about things like retaliating against employees to silence them, how to buy people off to avoid criminal charges, and fraud in the nonprofit world — how to make it last until you retire. Since they will not be able to keep their ill-gotten gains from the sale of the books, they can donate the proceeds from the sale of the books to The Door.

    A mainstream media outlet has to pick this up and begin asking a lot of questions and not stop until they have answers.

  4. John t John t July 13, 2022

    This happened under the leadership of michael zisser. No mention was made of zisser’s name in the article and the reporter has not made any mention of trying to contact zisser for a comment. I suppose zisser has surrounded himself with attorneys who have told him to be quiet. Michael will feign ignorance and let his underlings take the blame for this; skirting responsibility is how he had survived as long as he had.

    If the US Attorney has not opened a criminal investigation into zisser, we have to demand that they do so. As it is now, i will be contacting the NY Post to try to get them to dig up some dirt on this contemptable excuse for a human being.

    • Fifi Fifi May 14, 2024

      Yes, you got that right. Believes himself to be above accountability and rules.

  5. Lora Tenenbaum Lora Tenenbaum February 5, 2022

    Two thing distresses me: that The Door has come to this, and that The Village Sun misidentifies it as being in SoHo. It is located west of SoHo, in what is called Hudson Square.

    • Patrick L Evans Patrick L Evans December 14, 2022

      The Door identifies it’s location as SOHO. And the HS across the street ID its own location as Soho too. What’s your point?

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